Samsung apparently seems surprised by the many negative feedback about the newly launched regional SIM lock for the Galaxy Note 3, 4 Galaxy S, Galaxy S III and Galaxy Note II
Samsung Galaxy Note3 Review 32 620x413 Samsung has recognized region lock problem and identifies opportunities for improvement
Samsung has collected feedback on the issue in recent days and weeks, and is now seeking enlightenment. Be answered to all questions (for example, from an open letter from TechStage ), it may take a while yet, but you stated that you will maintain the region-lock. However, efforts are made to optimize the process in the future and simplify. Complaints from users despite the activation of smartphones in Europe could not use local regional SIM cards in some Asian and African countries, such as the online retailer Amazon led to numerous negative reviews.
Statement on "Regional Lock" topic in
current Samsung products
We assure that the pleasant and smooth user experience
of our customers with Samsung products is a top priority for us.
course, we take customer feedback to
heart.
fact that the regional SIM lock function to this extent to
ensure uncertainty, we have not expected. Therefore, we have to
be collected and evaluated the many questions last days.
regional The SIM lock feature on the latest Samsung products will
remain in place. We are currently examining intensively, however, as we
optimize processes and products to satisfy our customers
can simplify. To answer all the questions satisfactorily
, we can still, however, need some time.
hitherto If users disable the problems of regional
have SIM lock function, you can directly contact the customer service
contact. This supports like the activation process so that
customers can use their device without restrictions.
, the Samsung customer service can be reached by phone: 0180 667 267
864 (* 0,20 € / call from a landline and a maximum of 0,60 € / call from the
mobile phone; . deviating from abroad Service hours: Monday to
Friday: 08:00-20:00 clock, Saturday: 09:00-17:00 clock) or at:
http://www.samsung.com/de/info/contactus.html
Samsung Germany has recognized the problem. It remains questionable, however, because such a solution should look like: For the problems with Asian countries Samsung Korea would probably provide an update - and this can take time. The reviews on Amazon & Co. are likely to suffer further, although the Galaxy Note smartphone is an excellent 3 products as our review shows.
http://allaboutsamsung.de
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