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الأحد، 10 نوفمبر 2013

Swisscom, Switzerland: Free to roam

Swisscom launches LTE roaming, and becomes one of the first operators in the world to offer this service to its subscribers.

For Swiss consumers, network quality is considered one of the most important factors when selecting an operator. As a market with a large number of multinational corporations and business people, subscribers expect an exceptional quality of service wherever they are.

Swisscom has become one of the first operators in Europe to launch LTE roaming services. "What’s important to us is that we are innovative – we launch new services early," says Richard Schenk, Head of Mobile, Core & Authentication, Swisscom. "Traffic is growing so dramatically at the moment, both here and internationally. Our customers expect this service to be available to them abroad – and that’s why we initiated this project."

New protocol, new platform

Swisscom teamed up with Ericsson to create a solution that would allow it to swiftly implement these services. A platform was needed that would be capable of handling Diameter signaling related to LTE, and its inevitable sharp increase.

Based on the Ericsson Diameter Signaling Controller, the Swisscom-Ericsson team came up with a solution that alleviates the signaling load on the network, whilst at the same time complying with the 3GPP standards. Diameter is a new protocol for LTE, which requires certain security functions to be in place to protect Swisscom from external attacks on its network. These features include topology hiding, screening of messages and limitation of traffic.

The Ericsson Diameter Signaling Controller also makes it easier to handle traffic and connect new roaming partners, ensuring that there are no interoperability issues when deploying LTE roaming with other operators.

Consistent connectivity

As a result of the project, LTE subscribers are able to use this service while travelling to many different countries across Asia and the Americas. Services that they use at home will now also be available when roaming, with data stored in the cloud. Swisscom is now in discussion with several other international operators who are interested in initiating roaming agreements.

"The benefits for Swisscom are that the service prevents churn and attracts new subscribers who want to access its roaming service," explains Michel Soravia, Swisscom Account Manager, Ericsson. As the only Swiss operator to currently support LTE roaming, Swisscom has reinforced its position as market leader, with the ability to offer services that no other operator in the region can provide.

Frequent feedback

Overall, it was effective cooperation between the two sides that made the project so successful. Swisscom participated throughout the design phase, right up to integration. "From beginning to end, the collaboration between Ericsson and Swisscom was excellent," says Stéphane Montandon, Signaling & Roaming Engineer, Swisscom. "I really appreciated being able to offer my feedback directly to the development people, and then seeing those changes integrated into new releases soon after."

"We are satisfied with the product," says Richard Schenk. "It will enable us to connect many more roaming partners in the future, and facilitate the introduction of new services such as voice over LTE." Swisscom plans to use the Ericsson Diameter Signaling Controller for its voice over LTE deployment during the last quarter of 2013.

Customer Profile

Swisscom is Switzerland’s leading telecoms provider, with 6.3 million mobile customers and around 1.7 million broadband connections. With a presence throughout Switzerland, it offers a wide range of products and services for mobile, landline and IP-based voice and data communication. Swisscom also provides services for IT infrastructure outsourcing and management of communications infrastructures.

www.swisscom.ch/en

الثلاثاء، 5 نوفمبر 2013

Ericsson reports third quarter results 2013

Third quarter highlights

Sales amounted to SEK 53.0 b, down -3% YoY.

For comparable units and adjusted for FX, sales increased 3% YoY.

Operating income incl. JV was SEK 4.2 (3.1) b. with an operating margin of 8.0% (5.7%).

Net income was SEK 3.0 (2.2) b.

EPS diluted was SEK 0.90 (0.67). EPS Non-IFRS was SEK 1.31 (1.04).

Cash flow from operating activities was SEK 1.5 (7.0) b.

SEK b. Q3

2013 Q3

2012 YoY

Change Q2

2013 QoQ

Change 9 months

2013 9 months

20122)

Net sales 53.0 54.6 -3% 55.3 -4% 160.3 160.8

Of which Networks 26.7 26.9 -1% 28.1 -5% 82.9 82.0

Of which Global Services 24.0 24.3 -1% 24.9 -4% 70.3 69.0

Of which Support Solutions 2.4 3.3 -29% 2.3 1% 7.1 9.8

Gross margin 32.0% 30.4% - 32.4% - 32.1% 31.9%

Operating income excl JV 4.3 3.7 17% 2.5 71% 8.9 17.4

Operating margin excl JV 8.1% 6.7% - 4.5% - 5.6% 10.8%

Networks 10% 5% - 5% - 7% 5%

Global Services 8% 8% - 6% - 6% 6%

Support Solutions -5% 14% - -12% - -6% 9%

Operating income incl JV 4.2 3.1 36% 2.5 71% 8.8 14.3

Operating margin incl JV 8.0% 5.7% - 4.5% - 5.5% 8.9%

Net income 3.0 2.2 38% 1.5 99% 5.7 12.2

EPS diluted, SEK 0.90 0.67 34% 0.45 100% 1.72 3.77

EPS (Non-IFRS), SEK1) 1.31 1.04 26% 0.88 49% 3.19 4.96

Cash flow from operating activities 1.5 7.0 -79% 4.3 -66% 2.8 6.3

Net cash, end of period 24.7 29.0 -15% 27.4 -10% 24.7 29.0

1) EPS, diluted, excl. restructuring, amortizations and write-downs of acquired intangible assets

2) Including gain from divestment of Sony Ericsson of SEK 7.7 b

Comments from Hans Vestberg, President and CEO

"Sales for comparable units, adjusted for FX, grew 3%. Reported sales were slightly down YoY, primarily due to continued currency headwind," said Hans Vestberg, President and CEO of Ericsson (NASDAQ:ERIC).

"We are currently seeing sales coming under some pressure. In addition to FX, the major drivers for this development are the two large mobile broadband coverage projects, which peaked in North America in the first half of 2013. We also saw impact from reduced activity in Japan where we are getting closer to completion of a major project.

The 4G/LTE tenders in China continue and so far two of the major operators have made their choices. Despite having insignificant market share for 3G, Ericsson has been named technology partner for both these operators and we will now build on this initial footprint.

The pace is picking up in the European market with continued WCDMA/LTE investments and a major investment announcement by one of the large operators. Ericsson now sees growth in several European markets and margins are also improving as the network modernization projects gradually come to an end and we engage more in new capacity and LTE business.

The momentum for Professional Services continued with stable earnings and 59 signed managed services contracts year to date. As a result of our continuous work to implement global processes, methods and tools to increase efficiency, Global Services margins improved during the quarter.

Profitability for the group continued to improve YoY, partly offset by currency headwind. The improvement was driven by higher gross margin due to less dilutive impact from European network modernization and somewhat improved business mix.

During the quarter Ericsson has continued to strengthen its market leadership. In September we launched a small-cell product, the Ericsson Radio Dot System, for indoor coverage. The new product opens up new revenue opportunities for operators and initial customer response has been very positive. In addition, we closed the acquisition of Mediaroom which places Ericsson as the world's largest IPTV player, by market share.

The macroeconomic climate has stabilized in many OECD markets. However, uncertainty still remains in certain parts of the world. The long-term fundamentals in the industry remain attractive and we are well positioned to continue to support our customers in a transforming ICT market," concludes Vestberg.

NOTES TO EDITORS

You find the complete report with tables in the attached PDF or by following this link:

www.ericsson.com/res/investors/docs/q-reports/2013/09month13-en.pdf or go to: http://www.ericsson.com/investors/

Ericsson invites media, investors and analysts to a press conference at the Ericsson Studio, Grönlandsgången 4, Stockholm, at 09.00 (CET), October 24, 2013. An analysts, investors and media conference call will begin at 14.00 (CET).

Live webcast of the press conference and conference call details, as well as supporting slides, will be available at www.ericsson.com/press and www.ericsson.com/investors

Video material will be published during the day on www.ericsson.com/broadcast_room

الأحد، 3 نوفمبر 2013

Telstra and Ericsson conduct world's first LTE broadcast on live network

Telstra showcased live video and large file delivery over their live LTE network

Ericsson's LTE Broadcast solution enables new revenue models for premium content and efficiently utilizes available LTE spectrum and network resources

Broadcast highlights how LTE networks can deliver the highest-quality video content to anyone, anywhere, anytime without buffering

Australia's leading telecommunications provider, Telstra, today announced that it has completed the world's first LTE Broadcast session on a commercial LTE network. Ericsson's (NASDAQ:ERIC) LTE Broadcast Solution was successfully activated and tested on Telstra's live network with the transmission of concurrent video feeds and large files to enabled devices.

During the demonstration, the devices received different video feeds, including a sports match replay, sporting network news, horse racing coverage and news. Additionally, the devices received a large file using the single LTE Broadcast channel.

Mike Wright, Telstra Executive Director, Networks said: "The trial is an important step in testing this technology to see how it provides network efficiencies while providing consumers the content they want in a high-quality experience. Our goal is to ensure consumers can get the content they are looking for easily and to explore the wider benefits that might be obtained using broadcasting technology."

Thomas Norén, Vice President and Head of Project Area Radio, Ericsson says: "LTE Broadcast provides the ability to send the same content simultaneously to a very large number of devices in a target area. Mobile operators can use this ability and monetize their media and network assets for new services. Revenue generation and cost-saving opportunities are significant and provide an attractive value proposition for mobile operators."

Ericsson's LTE Broadcast solution will transform the video experience, offering the highest quality broadcast video over LTE networks and enabling service providers to optimize the use of the existing spectrum and networks, both dynamically and efficiently.

Qualcomm Labs' LTE Broadcast SDK and Middleware enabled these features on the trial devices running on Qualcomm® Snapdragon(TM) processor and integrated modem platforms.

"This is a significant milestone towards making LTE Broadcast a commercial reality," said Mazen Chmaytelli, senior director of business development, Qualcomm Labs, Inc. "We are pleased to be working closely with Telstra and Ericsson to deliver an enhanced mobile experience using Qualcomm Labs' LTE Broadcast SDK and Middleware running on Qualcomm Snapdragon processor and integrated modem platforms." Qualcomm Snapdragon is a product of Qualcomm Technologies, Inc.

Unique content can be delivered concurrently to a large number of subscribers, for example multiple video feeds with different angles for close-up views or replays during live sporting events. Other uses include sending updates and content to digital signage or billboards.

Consumers can also enjoy pre-loaded updates of things like software or the morning paper, so they don't need to wait for downloads in high-traffic situations.

Ericsson's Mobility Report 2013 predicts that video traffic in mobile networks will grow by around 60 percent annually until 2018. LTE Broadcast enhances LTE unicast delivery to ensure the most effective delivery of content to very large numbers of consumers in a particular area. Today, leading LTE mobile operators are trialing the technology and use cases globally to explore the business potential.

NOTES TO EDITORS

Ericsson is a world-leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers' networks servicing more than 2.5 billion subscriptions.

We are more than 110,000 people working with customers in more than 180 countries. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company's net sales were SEK 227.8 billion (USD 33.8 billion). Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges.

www.ericsson.com/res/docs/2013/ericsson-mobility-report-june-2013.pdf

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Ericsson ConsumerLab report highlights consumer expectations from mobile operators in India

Consumers expect mobile operators to deliver an experience that can match benchmarks set by other service industries.

’Transforming Experiences’, Ericsson ConsumerLab’s India study, gives a detailed analysis of Indian consumers’ expectations from their mobile operators. The study ranks 12 different service industries including mobile operators on nine performance attributes, including the ability to quickly solve problems, ease of making payments, and innovation. The study also focuses on touch-points that operators can address to transform consumer satisfaction and loyalty. The survey represents the opinions of 100m urban Indian mobile consumers.

Resolving problems quickly has the maximum impact on driving consumer satisfaction across all industries. The benchmarking analysis revealed that airlines, online shopping, and fast food industries were ranked high by consumers on overall consumer experience offered due to transparency, punctuality, and innovation. Mobile operators are comparatively behind on such service expectations.

The report highlights areas that operators can focus on to deliver a superior consumer experience. "Findings across four markets (US, India, Brazil and Russia) highlighted customer service as an important touch point to drive consumer satisfaction." said Ericsson’s Region India Head, Chris Houghton. "For India, initial purchase experience and customer service emerged as priority touch points." One in three urban mobile users claim they do not find mobile plans that best suit their usage patterns, and 85% rate quick activation of services as very important.

The ConsumerLab study found that mobile broadband consumers with a positive service experience are three times more loyal to their operator than a consumer with a dissatisfied customer service experience. "Mobile broadband customer service needs more focus as smartphone users are twice as likely to face issues such as slow speeds and dropped data connections," said Houghton. Poor customer service, network or mobile internet performance accounts for half of the issues faced by mobile users who are looking to switch operators.

To retain smartphone users, operators must fulfill basic needs such as high accuracy in billing/charging, high quality network performance and delighters such as assured mobile internet speeds, rewards, and loyalty programs. All of these factors will increase satisfaction proportionately.

Additionally, operators must equip customer care executives with the tools needed to improve service delivery. Highlighting the need for transformation in customer service, the study found that three out of five telecom customer care agents find it difficult to respond to the more complex queries presented by data intensive users. Over 77% indicated a need for a single unified view of the customer’s account. This will help them take decisions in the best interest of consumers while improving consumer experience. The long hold times experienced when calling mobile operators’ customer care centers is often because 40% of agents claim they have to switch between four screens to solve a single query.

A quarter of urban mobile users are currently facing issues with their operator. However, on average, just under half of all problems are relayed back to the operator. The impact of a poor experience has 47% of consumers thinking of switching operators.

Read the report Transforming Experiences

View Transforming Experiences Infograph

View Mobile Data Infograph

السبت، 2 نوفمبر 2013

Leading the change

China Mobile Hong Kong's transition from 2G to 4G has given them a great opportunity to win both new revenue and market share in one of the world's toughest mobile market.

The world´s biggest carrier by subscribers, China Mobile recently faced a huge challenge in Hong Kong as their network infrastructure creaked under the weight of a huge rise in mobile data usage. While competitors were already on 3G, China Mobile Hong Kong was still delivering 2G technology.

China Mobile Hong Kong wasn’t content just to catch up; instead, they took the bold decision to overtake the competition and transform their entire mobile network, going straight from 2G to 4G LTE technology.

That transition meant a range of new and complex challenges had to be overcome – technical, operational and business – and it would require a partner who could handle every aspect of the transformation.

If China Mobile Hong Kong succeeded, not only would they bring cutting-edge broadband experience to their subscribers, they would also have the opportunity to dramatically increase both revenue and market share. Sean Lee, Director and CEO of China Mobile Hong Kong, says LTE was not a mature technology when they started the transformation process, but growth in demand for mobile data required a quantum leap in capacity. So it joined forces with Ericsson.

The transformation required careful consideration of all aspects of the change. Kenny Hung, head of Ericsson’s Project Management Office, says going from 2G to 4G is a very big step. Major changes had to be considered, not only in terms of technology, but also in terms of operations.

From around the world, Ericsson brought in experts to support the project: technical expertise, the skills to manage the network through an Operational Readiness Program*, and a consulting service to assist China Mobile Hong Kong in defining the new offerings that 4G would make possible.

Hong Kong itself brings its own special set of challenges - surrounded by mountains, water and high buildings, it is one of the most densely-populated places on the planet. The city is one of the most complex radio environments in the world, as described by Ericsson Hong Kong and Macau President Laurence McDonald.

Working together, Ericsson and China Mobile Hong Kong have transformed more than the operator’s mobile network. We have transformed the expectations of subscribers throughout one of the world’s most extreme cities.

To quote China Mobile Hong Kong CEO Sean Lee, it is about living up to the operator’s motto “LEADING THE CHANGE” and the success of this approach is easy to see: 50 percent of China Mobile’s new subscribers in Hong Kong now sign up for the 4G service.

*Operational Readiness: End-to-end and day-to-day O&M service to assure optimal network performance, while providing buildup of organization and interfaces, processes and procedures, tools and competence, to meet operator's launch requirements.

More facts:

Hong Kong, with its mountains, harbor and rivers, and densely built high-rises, is one of the world’s most complex mobile communications environments.

Demand for mobile broadband constantly increasing. In 2009, average usage was 39MB. Now it exceeds 700MB, a near-20-fold increase.

Network and commercial transformation has produced dramatic improvements in speed and capacity, as well as a vastly improved customer experience.

50 percent of new users have 4G.

http://www.ericsson.com/news/131029-leading-the-change_244129226_c

Spectrum sharing – fast-track capacity with Licensed Shared Access

Spectrum is fundamental to the success of mobile wireless communications. In recent years, it has been difficult to add new spectrum due to incumbent or legacy use. Shared spectrum opens opportunities to unlock additional, currently underutilized, spectrum for mobile broadband, in situations when incumbent or co-primary use does not diminish the value of that spectrum to the mobile operator. This is important because clearing this underused spectrum for exclusive use by the mobile industry would not be possible within reasonable time frames.

This paper illustrates how the associated risks of spectrum sharing may be mitigated, and what prerequisites are necessary for spectrum to be shared effectively from both a technical and commercial point of view. Certain new developments in particular, such as the Authorized/Licensed Shared Access (ASA/LSA) approach, show great promise in making spectrum sharing attractive for mobile operators.

To date, dedicated, licensed spectrum for mobile broadband has been very successful in terms of societal benefits and spectrum use efficiency, and, looking forward, it should remain the main future spectrum management track for the mobile networks. For certain capacity-related parts of a future multi-RAT multi-band network infrastructure, however, it will have to be complemented by ASA/LSA in regards to mobile spectrum that cannot be released for use by the mobile industry in reasonable time.

ASA/LSA caters to controlled, coordinated binary use by either the operator or the incumbent; it provides predictability for investment security and QoS; and it protects the incumbent. Geo-location databases and appropriate policy control mechanisms are important technical enablers, and it is best suited for those parts of a mobile operator’s infrastructure that operate in higher frequency ranges.

Spectrum sharing – fast-track capacity with Licensed Shared Access

الجمعة، 1 نوفمبر 2013

Ericsson named number one telecoms software leader by Analysys Mason

Annual Analysys Mason market share report cites Ericsson as worldwide overall leader in telecoms software revenue

Ericsson ranked first globally in numerous market segments, including service fulfillment, service delivery platforms, and network management systems

Top ranking driven by strong global demand for Ericsson’s market-leading products combined with its consulting and systems integration capabilities

Ericsson (NASDAQ:ERIC) today announced that it has been named the worldwide overall telecoms software revenue leader by Analysys Mason. The "Telecoms Software: Worldwide Market Shares 2012" report was published in September and also ranks Ericsson first in worldwide market share across 17 key segments, including service fulfillment, service delivery platforms, and network management systems. Ericsson’s rankings reinforce the company’s leading position in the expanding telecom software market.

Smartphones change cities

Smartphone users were asked about their interest in, and the potential development of, 18 new services relating to important aspects of city life. The findings are presented in a ConsumerLab report.

The fast global uptake of smartphones was a market transformation. But smartphone owners have now entered a phase of rapidly diversifying use where they look for apps across all industries. In just three years the mass market will be unrecognizable compared to where we are today. Cities will also need to evolve to accommodate the demand for connectivity, leading to fundamentally different environments in which we live and work.

Previous ConsumerLab research highlighted key areas of city life that citizens are satisfied with, including: shopping, restaurants/cafés, and entertainment/leisure. It also pinpointed areas that they are dissatisfied with, such as care, communication with authorities, and traffic.

The report focuses on understanding what role ICT plays in satisfaction and dissatisfaction with city life. Ericsson has developed 18 service concepts, in order to study how consumers predict future growth patterns for ICT across all key areas.

Read the report

New Ericsson report: Smartphones change cities

18 examples of the role ICT plays in terms of consumers' satisfaction and dissatisfaction with city life
In cities, people are most satisfied with the availability of shopping, restaurants, and leisure facilities, whereas areas inducing dissatisfaction include child/elderly care, communication with authorities, and traffic
Smartphone owners who evaluated service concepts for these areas believe that in three years, market availability will be five times what it is today, turning all tested concepts into mass-market services
Consumers see such services as primarily driven by the relevant industry, making it important for the ICT industry to bridge the gap

In a new Ericsson (NASDAQ: ERIC) ConsumerLab report, smartphone users in São Paolo, Beijing, New York, London and Tokyo were asked about their interest in, and the potential development of, 18 new services relating to important aspects of city life.

The study asked smartphone users to evaluate new service concepts related to the areas of city life they are most satisfied with - the availability of shopping, restaurants, and leisure facilities. Examples of new services include: social restaurant guides, a digital real-time trainer, situational shopping recommenders, mobile menus and table reservations, and same-day goods delivery.

Delving into these new concept services, the study asked if a restaurant ingredient checker service was of interest: while eight percent of respondents think the service is available today, 61 percent expect it to be a normal service available within three years.

The study also covers areas that users expressed most dissatisfaction with, namely child/elderly care, communication with authorities, and traffic. New service concepts here include, social care networks enabling easy communication with family members via any device, a contextual mobile city service that provides location-based information from local authorities, and a minimal day-travel scheduler that optimizes a user's calendar to minimize need for travel.

Respondents also indicated that they are looking for better services and improved communication from authorities via their smartphones. Alongside this, between 10 and 15 percent of young couples and parents think a range of ICT-enabled care services are available in their cities now, while 64-68 percent believe they will be widely available in three years.

Michael Björn, Head of Research at Ericsson ConsumerLab, said: "Mass demand for new ICT services can change city life, beyond what we recognize, in just three years. Smartphone services related to shopping, eating out and finding entertainment can drastically improve people's satisfaction with life in cities. Smartphone services can also alleviate dissatisfaction, and expectations are high on the market to make these services available."

Björn continued: "The results of this study show that consumers welcome innovation in many areas of their everyday experiences in the city."

Traffic is the number one source of dissatisfaction in cities, and 47 percent of smartphone owners in the survey expressed interest in a personal navigator that provides the best travel information for all modes of indoor and outdoor transport, from walking to driving.

Almost half (47 percent) of smartphone owners predict that mobile operators will be instrumental in bringing this particular service to their pockets, although generally they see the relevant industry taking the lead.

The study was conducted online and gathered responses from 7,500 smartphone users. The study is representative of 40 million citizens.

Read the full report here.

D ownload the info graph here.

NOTES TO EDITORS

About Ericsson ConsumerLab:
Ericsson ConsumerLab gains its knowledge through a global consumer research program based on interviews with 100,000 individuals each year, in more than 40 countries and 15 megacities - statistically representing the views of 1.1 billion people. Both quantitative and qualitative methods are used, and hundreds of hours are spent with consumers from different cultures.

All reports can be found at: www.ericsson.com/consumerlab

Download high-resolution photos and broadcast-quality video at www.ericsson.com/press

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